Matteo Remondini

Product & Service Design

Over 10 years of experience in technology and innovation
across climate, health, gov and nonprofit.

I craft services and digital experiences,
combining systems thinking and thoughtful execution.

I care about social and environmental impact.

BlueLayer

Product Design, Product Strategy

Climate startup building software for developers of high-quality carbon credits

2023 - 2025

I led the small design team through creating a cohesive navigation architecture and building the design system.

The work ranged from defining the strategy for a complex order management system for carbon credits to designing the features and workflows that let clients share project data with external stakeholders.

I joined BlueLayer when the product needed design foundations.
The carbon market is complex, and the role required me to move between two modes of design.

Upstream, I worked with the CPO and CTO to shape product direction and ways of working. Closer to delivery, I took ideas from concept to shipped experience: prototyping, running customer research, and working with PMs and engineers to build them.

I joined BlueLayer when the product needed design foundations.
The carbon market is complex, and the role required me to move between two modes of design.

I led the small design team through creating a cohesive navigation architecture and building the design system.

Outcomes

+ From 0 to 20 enterprise customers.
+ Customers publicly praised the platform’s UX.

+ Built 30+ features in an ambiguous context.

+ Halved shipping time with a new product process.

BlueLayer.io↗

frog design

Service Design, Product Design

Global design and strategy consultancy

2020 - 2022

At frog I worked across a number of sectors, including financial services, healthcare, government policy and retail.

Most of my time went on leading research, facilitating workshops where senior leaders worked through misalignment, and testing whether our assumptions held up with the people using the product or service.

I built and tested prototypes and propositions, mapped service ecosystems, and wrote service principles that turned what we learned into guidance for decisions.

For one of frog’s highest-profile healthcare clients, the work spanned three separate workstreams. I helped build the vision for the clinician experience, including a future-state storyboard and a set of prioritised interventions.

When our team faced internal challenges, I took over and led the project to completion. I also facilitated the challenging alignment workshops that shaped the long-term strategy for this key product line.

At frog I worked across a number of sectors, including financial services, healthcare, government policy and retail.

I built and tested prototypes and propositions, mapped service ecosystems, and wrote service principles that turned what we learned into guidance for decisions.

Outcomes

+ Workshops that informed decisions at CEO and policy-maker level

+ Service principles, operating models and roadmaps that teams kept using after the engagement ended

+ “The resulting outputs were of high quality and continue to be referred to since”

frog.co↗

Shelter

Leading housing and homelessness charity

Service Design, Product Design

2017 - 2020

I joined Shelter as the first Service Designer, brought in to advance Human Centred Design in the organisation’s approach to housing and homelessness support.

Across the Services directorate, I designed services and digital products, and advocated with leadership for design as a strategic capability.

I started by researching how people were getting support, running alignment workshops and mapping the current system. An audit showed friction on and off the website: the helpline number was hard to find, and so was local face-to-face support.

I proposed and led a unified Get Help page. With my team, the services director and housing advisors, I then set up a dedicated emergency number on the existing helpline, so people in urgent need got priority.

Advisors filled in a short form after each call, recording whether the caller needed emergency support and whether they got it. In the first pilot, about 20% of the calls we answered were emergencies. After several iterations, that rose to around 40%.

This work and the projects that followed led to invitations to present at the Ministry of Justice, the Service Design Fringe festival, and UAL and Loughborough universities.

Outcomes

+ Get Help page became the 2nd-most-visited page on the website, generating 90% of all web chats

+ About 12,000 more people a year got help in an emergency

+ Priority callers became 3x more likely to reach an adviser

+ Led the programme redesigning Local Services, aimed at improving face-to-face advice

shelter.org.uk↗

I proposed and led the creation of a unified ‘Get Help page’ which quickly became the most visited page on the website.

Then, with the support of my team, the services director and housing advisors, we set up a dedicated phone number - operating on the existing helpline infrastructure - which allowed users in urgent need to have priority over these who could wait a little longer.

Finally I proposed a way to assess whether this new system actually worked - which included asking advisors to fill out a brief form at the end of each call to assess whether they felt like the person really qualified for emergency support - and if they thought they had been able to provide it for them.

“Matteo joined our Italy team as the first service designer.
He brought a lot of seniority and transformed the design approach of the team. He quickly picked up the most challenging initiatives and was able to make a tangible contribution very quickly.
He is not only a true professional, but also on a personal level he contributed to a productive working environment while managing complex stakeholders.”
Siebe Gerbranda
Director of Product - Global Expansion @ Taxfix
“Matteo was a pleasure to work with at all times throughout our project. I was impressed with how quickly he grasped the subject matter and he was quick to turn around iterations between workshop sessions.
Matteo is also a skilled workshop facilitator with great ideas for organising complicated content and was able to move us along when we got stuck whilst being careful not to rush the critical topics.
The resulting outputs were of high quality and continue to be referred to since.”
Elizabeth Knowles
Director of Product Management @ Elekta
“Matteo joined our Italy team as the first service designer.
He brought a lot of seniority and transformed the design approach of the team. He quickly picked up the most challenging initiatives and was able to make a tangible contribution very quickly.
He is not only a true professional, but also on a personal level he contributed to a productive working environment while managing complex stakeholders.”
Siebe Gerbranda
Director of Product - Global Expansion @ Taxfix
“Matteo was a pleasure to work with at all times throughout our project. I was impressed with how quickly he grasped the subject matter and he was quick to turn around iterations between workshop sessions.
Matteo is also a skilled workshop facilitator with great ideas for organising complicated content and was able to move us along when we got stuck whilst being careful not to rush the critical topics.
The resulting outputs were of high quality and continue to be referred to since.”
Elizabeth Knowles
Director of Product Management @ Elekta
“Matteo joined our Italy team as the first service designer.
He brought a lot of seniority and transformed the design approach of the team. He quickly picked up the most challenging initiatives and was able to make a tangible contribution very quickly.
He is not only a true professional, but also on a personal level he contributed to a productive working environment while managing complex stakeholders.”
Siebe Gerbranda
Director of Product - Global Expansion @ Taxfix
“Matteo was a pleasure to work with at all times throughout our project. I was impressed with how quickly he grasped the subject matter and he was quick to turn around iterations between workshop sessions.
Matteo is also a skilled workshop facilitator with great ideas for organising complicated content and was able to move us along when we got stuck whilst being careful not to rush the critical topics.
The resulting outputs were of high quality and continue to be referred to since.”
Elizabeth Knowles
Director of Product Management @ Elekta
“Matteo joined our Italy team as the first service designer.
He brought a lot of seniority and transformed the design approach of the team. He quickly picked up the most challenging initiatives and was able to make a tangible contribution very quickly.
He is not only a true professional, but also on a personal level he contributed to a productive working environment while managing complex stakeholders.”
Siebe Gerbranda
Director of Product - Global Expansion @ Taxfix
“Matteo was a pleasure to work with at all times throughout our project. I was impressed with how quickly he grasped the subject matter and he was quick to turn around iterations between workshop sessions.
Matteo is also a skilled workshop facilitator with great ideas for organising complicated content and was able to move us along when we got stuck whilst being careful not to rush the critical topics.
The resulting outputs were of high quality and continue to be referred to since.”
Elizabeth Knowles
Director of Product Management @ Elekta

“Matteo joined our Italy team as the first service designer.
He brought a lot of seniority and transformed the design approach of the team. He quickly picked up the most challenging initiatives and was able to make a tangible contribution very quickly.
He is not only a true professional, but also on a personal level he contributed to a productive working environment while managing complex stakeholders.”
Siebe Gerbranda
Director of Product - Global Expansion @ Taxfix
“Matteo was a pleasure to work with at all times throughout our project. I was impressed with how quickly he grasped the subject matter and he was quick to turn around iterations between workshop sessions.
Matteo is also a skilled workshop facilitator with great ideas for organising complicated content and was able to move us along when we got stuck whilst being careful not to rush the critical topics.
The resulting outputs were of high quality and continue to be referred to since.”
Elizabeth Knowles
Director of Product Management @ Elekta
“Matteo joined our Italy team as the first service designer.
He brought a lot of seniority and transformed the design approach of the team. He quickly picked up the most challenging initiatives and was able to make a tangible contribution very quickly.
He is not only a true professional, but also on a personal level he contributed to a productive working environment while managing complex stakeholders.”
Siebe Gerbranda
Director of Product - Global Expansion @ Taxfix
“Matteo was a pleasure to work with at all times throughout our project. I was impressed with how quickly he grasped the subject matter and he was quick to turn around iterations between workshop sessions.
Matteo is also a skilled workshop facilitator with great ideas for organising complicated content and was able to move us along when we got stuck whilst being careful not to rush the critical topics.
The resulting outputs were of high quality and continue to be referred to since.”
Elizabeth Knowles
Director of Product Management @ Elekta
“Matteo joined our Italy team as the first service designer.
He brought a lot of seniority and transformed the design approach of the team. He quickly picked up the most challenging initiatives and was able to make a tangible contribution very quickly.
He is not only a true professional, but also on a personal level he contributed to a productive working environment while managing complex stakeholders.”
Siebe Gerbranda
Director of Product - Global Expansion @ Taxfix
“Matteo was a pleasure to work with at all times throughout our project. I was impressed with how quickly he grasped the subject matter and he was quick to turn around iterations between workshop sessions.
Matteo is also a skilled workshop facilitator with great ideas for organising complicated content and was able to move us along when we got stuck whilst being careful not to rush the critical topics.
The resulting outputs were of high quality and continue to be referred to since.”
Elizabeth Knowles
Director of Product Management @ Elekta
“Matteo joined our Italy team as the first service designer.
He brought a lot of seniority and transformed the design approach of the team. He quickly picked up the most challenging initiatives and was able to make a tangible contribution very quickly.
He is not only a true professional, but also on a personal level he contributed to a productive working environment while managing complex stakeholders.”
Siebe Gerbranda
Director of Product - Global Expansion @ Taxfix
“Matteo was a pleasure to work with at all times throughout our project. I was impressed with how quickly he grasped the subject matter and he was quick to turn around iterations between workshop sessions.
Matteo is also a skilled workshop facilitator with great ideas for organising complicated content and was able to move us along when we got stuck whilst being careful not to rush the critical topics.
The resulting outputs were of high quality and continue to be referred to since.”
Elizabeth Knowles
Director of Product Management @ Elekta

contact

Matteo Remondini

Product & Service Design

Over 10 years of experience in technology and innovationacross climate, health, gov and nonprofit.

I craft services and digital experiences, combining systems thinking and thoughtful execution.

I care about social and environmental impact.

BlueLayer

Product Design, Product Strategy

Climate startup building software for developers of high-quality carbon credits

2023 - 2025

Outcomes

frog design

Service Design, Product Design

Global design and strategy consultancy

2020 - 2022

Outcomes

Shelter

Leading housing and homelessness charity

Service Design, Product Design

2017 - 2020

Outcomes

Over 10 years of experience in technology and innovation
across climate, health, gov and nonprofit.

I craft services and digital experiences,
combining systems thinking and thoughtful execution.