Matteo Remondini
Product & Service Design
Over 10 years of experience in technology and innovation
across climate, health, gov and nonprofit.
I craft services and digital experiences,
combining systems thinking and thoughtful execution.
I care about social and environmental impact.
BlueLayer
Climate Tech startup building software for developers of high-quality carbon credits
Product Design, Product Strategy, Service Design
2023 - 2025
I joined BlueLayer during a growth phase when foundational design work was essential. The carbon credit market is genuinely complex—it required me to move between two modes of design.
On one side, I worked upstream with the CPO and CTO to define problems, shape product direction, and establish clear design principles that would sustain the product as it scaled. On the other, I moved quickly from concept to shipped experience—prototyping ideas, conducting customer research, and collaborating with PMs and engineers to bring solutions to life.
That dual responsibility shaped everything I owned.
I led the design team through creating a cohesive navigation architecture and building the design system—not just as artifacts handed off, but as living frameworks that guided the team's thinking.
The work ranged from defining the strategy behind a complex orders management system for carbon credits to designing the features and workflows that made project data shareable with external stakeholders.
Outcomes
+ From 0 to 20 enterprise customers
+ Built > 30 features in an extremely ambiguous context
+ Halved shipping time by implementing a new product development process
+ Customers publicly praising the ux quality of the platform.
+ Brought clarity to the product vision
frog design
Global design and strategy consultancy
Service Design, Product Design
2020 - 2022
At frog I had the chance to work across a number of sectors - including financial services, healthcare, government policy, and retail.
Most of my time was split between leading research, facilitating workshops where senior leaders worked through misalignment, and testing whether the assumptions we uncovered held up with the people using the product or service.
I built prototypes and tested propositions, mapped service ecosystems, built service principles that translated what we learned into frameworks that could actually guide decisions.
For one of frog's most high-profile healthcare clients, the work spanned across three separate workstreams. I helped building the vision for the "clinician's experience", including a future-state storyboard and a set of prioritised interventions.
When our team faced a set of internal challenges, I stepped up leading the project to completion - while facilitating challenging alignment workshops which shaped the long term strategy for this key product line.
Outcomes
+ Workshops that informed decisions at the CEO and policy-maker level
+ Service principles, operating models, and roadmaps that shaped how teams worked long after the engagement ended
+ Work that kept getting referenced: "The resulting outputs were of high quality and continue to be referred to since"
Shelter
Leading housing and homelessness charity
Service Design, Product Design
2017 - 2020
I joined Shelter as the first Service Designer, brought in to advance Human Centred Design within the organisation's approach to homelessness and housing support.
I worked across the Services directorate, designing services and digital products while simultaneously advocating for Design Thinking as a strategic capability within leadership.
Firstly, I wanted to understand how people were currently receiving support by conducting research (primary and secondary), leading alignment workshops and mapping the current system.
When I carried out an audit to assess how people found the support to begin with - I realised that there was a lot of friction - on and off the website.
For instance, it was hard to find the number to the helpline, or where face-to-face support would be available in a local community.
I proposed and led the creation of a unified ‘Get Help page’ which quickly became the most visited page on the website.
Then, with the support of my team, the services director and housing advisors, we set up a dedicated phone number - operating on the existing helpline infrastructure - which allowed users in urgent need to have priority over these who could wait a little longer.
Finally I proposed a way to assess whether this new system actually worked - which included asking advisors to fill out a brief form at the end of each call to assess whether they felt like the person really qualified for emergency support - and if they thought they had been able to provide it for them.
When we first launched the pilot, roughly 20% of the calls we answered were classified as emergency Several iterations later, that increased to ~40%. That means about 12000 more people a year managed to receive help when facing an emergency.
This, and the subsequent projects I led, have been recognised within the service design community when I was invited to present it at the Ministry of Justice, the Service Design Fringe festival, UAL and Loughborough universities.
Outcomes
+ Get Help page became the 2nd-most-visited page on the website, generating 90% of all web chats
+ Emergency helpline increased calls, making priority callers 3x more likely to reach an adviser
+ Led the program for redesigning Local Services, aimed at improving face-to-face advice provision
+ Built a sustainable framework for how the organisation designs any new service
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